System Information



System Security:
  • The Internet Claims Self Service System is a secure encrypted site.
  • Please be advised the Department of Employment, Training and Rehabilitation (DETR) will not send out text messages or emails advertising websites or products.  If you receive a text message or email of this type you should immediately delete the email.

System Availability:

The system is available 24 hours a day, seven days a week.  Any known exceptions will be listed below, as they occur.

  • Due to the increased demand for services, the On-Line Claim filing application experiences peak usage on Sundays, especially during the period of 12:00 am (Midnight) until 03:00 am.  If you experience a service delay during these hours, please wait thirty (30) minutes and attempt to file your claim again.  Any claims filed on Saturday or Sunday will be processed the next business day.

    Thank you for your patience.

 

System Requirements:

  • Supported browsers include Internet Explorer, Chrome and Firefox.  Out of date versions or other browsers may not function correctly.
     

  • The Internet Claims Self Service System may not run on some Macintosh Computers or
    Safari browsers.
       

  • Your Internet Options-Security should be set to Medium or lower.
     

  • Your Internet Options-Security must have JavaScript and Cookies enabled.
     

  • Popup-blocking software must be disabled when using the Internet Claims System.
     

  • Mobile web is not currently supported and may produce unpredictable results.  This includes iPads, iPhones, tablets, smart phones and other mobile devices.

If you have  problems with pop-ups or technical problems with the Internet Claims Self Service System,
or for questions  specific to your claim,  please contact the Internet Help Desk:



INTERNETHELP@nvdetr.org
or by phone:  (775) 684-0427 (8:00 AM to 5:00 PM Pacific Time)
When reporting specific claim problems via email, please include
your full name and only the last four digits of your social security number. 
Thank you


Nevada Department of Employment, Training & Rehabilitation
DETR
500 E. Third Street
Carson City, NV 89713

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